NTSA to Close TIMS Portal to Limit Transactions as from Friday

NTSA services will be restricted following to the information that the National Transport and Safety Authority has said.

This is due to the closure of the Transport Integrated Management System (TIMS) portal.

In a report that was given on Friday, the authority stated that the shutdown will take place from December 29 to January 1 in response to the notice sent on December 13 about the transfer of all NTSA services to the e-Citizen platform.NTSA announced that starting Tuesday, the services can only be accessed using the username and password associated with e-Citizen.

They declared that at this time of transition, they are dedicated to providing the public with high-quality services.A fortnight ago, NTSA advised motorists to verify their e-Citizen credentials.

The Authority declared that it will restrict transactions on all NTSA services during this time. Services will be accessible on the e-Citizen platform.“All clients with pending transactions on TIMS platform are therefore required to complete their applications by Friday 15th December, 2023 to avoid any inconveniences,” NTSA Director General George Njao.

Njao noted that the Authority will onboard all its services to the platform, centralizing access through a unified portal.

“To facilitate a smooth transition, the Authority requires all NTSA clients including motor vehicle owners, financial institutions and insurance companies.NTSA advised individuals tasked with conducting transactions on behalf of organizations to check in to their e-Citizen accounts and add the relevant organization by means of their KRA PIN numbers.

“This is a critical exercise to ensure access to all NTSA services within the platform,” NTSA said.“During this period, all NTSA online service access will be integrated with e-Citizen platform single sign on, in preparation for the Go Live on Tuesday January 2,” said NTSA.


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