Safaricom’s mobile phone-based money transfer service, payments and micro-financing service, M-Pesa is back.
The money transfer service was hit with a delay which began at around 11:00 am on the M-PESA app and Sim Toolkit.
Customers who attempted to make transactions received a notification that read; “MPESA is experiencing delays, and is not able to accept your request. Please wait for 10 minutes before trying again.”
Others received a notification that stated: “Dear customer, MPESA is currently undergoing maintenance and is unable to process your request. We apologize for the inconvenience that have occurred.”
The delays also affected mobile-bank transfers since their was no any transaction process happening which lowered the customer service given.
KCB issued a statement letting its customers know that it was experiencing delays on all M-PESA to bank and bank to M-PESA services.
This comes after service outage that was country wide.Safaricom’s mobile phone-based money transfer service, payments and micro-financing service, M-Pesa was currently down.
Thousands of Kenyans who use the service for day-to-day payments are currently stranded.
The service is unavailable on the M-Pesa app, USSD code, and SIM card tool.
Safaricom has in the past issued notices prior to a systems maintenance that would potentially disrupt the mobile money transfer service.
The telco giant has been operating M-Pesa for at least 15 years.
Many have launched complaints with the telco for not notifying them of the downtime.
To one of the complaints, Safaricom said: “Hi, our apologies for the inconvenience caused, we have a technical issue affecting M-PESA , resolution is in progress , we ask for your patience.”
“We shall advise you once the issue has been resolved by our partner. Thank you for your patience,”stated KCB.